Privacy Policy
Secured Shopping
Payment Options
Trading terms and conditions of YvonneLee London

The terms and conditions
1 Definitions
2 Our contract with you up
3 Your account with us
4 Price and Payment
5 Delivery
6 Delivery Charges
7 Cancellation of order
8 Foreign taxes, duties and import restrictions
9 Return, refund and exchange
10 Disclaimers
11 Content and Intellectual Property Rights
12 Your email address
13 Your Material
14 System Security
15 Acceptable use Policy
16 Indemnity
17 Miscellaneous provisions
18 Return Form (Exchange Form)

Privacy Policy - Back to Top

At HiHairExtension.com, we are committed to protecting your privacy. All personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998. We only use your personal information exclusively for the purpose of fulfilling your order and making your buying experience a success.

HiHairExtension.com may send out special offers periodically, which are exclusive to our website and sent via email. You have the option of unsubscribing to our notices at any time by sending an email to unsubscribe@hihairextension.com.

Secured Shopping - Back to Top

Our site uses 128–bit Secure Socket Layer (SSL) encryption to keep your personal information secure from theft.
We also use HSBC E-Payment service to process your payment online and offline. On checkout, you will be redirected to a secure site to fill in your card details and we never hold any of your card details in our site.

Payment Options - Back to Top

All major Credit Cards and debit cards are accepted online and offline and all charges will appear as YvonneLee London.



NOTE: All card payments are charged upon order placement. If, for any reason, we are unable to fulfill your order, we will refund the amount charged to the original card.

For your convenience, we also accept checks and please make your check payable to:

YvonneLee London
The Axis Building, Maingate,
Kingsway North, Team Valley,
Gateshead,
NE11 0NQ

Trading terms and conditions of YvonneLee London - Back to Top

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.

We are: YvonneLee London
Official Web site: www.hihairextension.com

Our address is:
The Axis Building, Maingate,
Kingsway North, Team Valley,
Gateshead,
NE11 0NQ

You are: a visitor to Our Website / our customer

The terms and conditions - Back to Top

1 Definitions - Back to Top
In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

“Our Website” means the entire computing hardware and software installation that is or supports Our Website.

“Goods” means any of the Goods we offer for sale on our Website

“Content” means any material in any form published on Our Website by us or any third party with our consent.

“Material” means Content of any sort posted by you on Our Website

2 Our contract with you up - Back to Top
These terms and conditions apply:

2.1 So far as the context allows, to you as a visitor to Our Website; and

2.2 in any event to you as a buyer or prospective buyer of our Goods.

2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. [Our message will also confirm details of your purchase and tell you when we shall despatch your order.]

2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

2.5 Unfortunately, we cannot guarantee that Goods advertised on our website are available.

2.6 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
.1 accept the alternatives we offer;
.2 cancel all or part of your order;

2.2 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

2.3 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [30] days from the date of cancellation of your order.

3 Your account with us - Back to Top

3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

3.4 We reserve the right to refuse you access to Our Website.

4 Price and Payment - Back to Top

4.1 We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

4.3 [Any information given by us in relation to exchange rates are approximate only and may vary from time to time.]

4.4 Prices include UK value added tax. If you show by your delivery address that you reside outside the United Kingdom, VAT will be deducted at the payment point.
OR
4.4 Prices include UK value added tax. If you show by your delivery address that you reside outside the United Kingdom, we will refund to you the amount charged as VAT.

5 Delivery - Back to Top

5.1 For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified

5.2 Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.

5.3 Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.

5.4 Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of reputation or goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products

5.5 If for any reason customers refuse to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you.

5.6 If we ourselves are not able to deliver your Goods within [20] days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order.

5.7 We may deliver the Goods in instalments if they are not all available at the same time for delivery.

5.8 [Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.]

5.9 We use Royal Mail Special Delivery™ for orders within UK and Airsure® for International orders

5.10 Free delivery offers only apply for UK mainland customers

6 Delivery Charges - Back to Top

6.1 UK orders: we charge a flat fee of £7 for P&P by Royal Mail Next Day Special Delivery™, covered up £500.
Guaranteed Saturday Delivery, available for £2 extra per item

6.2 International orders: We charge a flat fee of £15 for European Zone orders and £20 for USA (World Zone) orders for P&P by Royal Mail Airsure®, covered up to £100.

Deliver to the following countries (international):

Austria Australia Belgium Canada Cyprus Czech Republic Denmark Estonia

Finland France Germany Greece Iceland Ireland Italy Japan

Latvia Lithuania Liechtenstein Luxembourg Malta Netherlands New Zealand Norway

Poland Portugal Slovak Republic Slovenia Spain Sweden Switzerland United States

7 Cancellation of order - Back to Top

7.1 If you are a citizen of the European Union, and you bought the Goods as a Consumer, you may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

7.2 As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.



7.4 If you cancel after we have despatched the Goods, we will refund the price of the goods only.

7.5 If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged. (Returns must be made with a completed returns form. These can be downloaded from the bottom of this page. You must email returns@hihairextension.com and request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number you will pay a £10 administration fee to cover the extra work involved in processing your return.)

7.6 You are responsible for the cost of returning them.

7.7 To assist us in identifying your Goods on receipt by us, we ask you to contact us for an RMA (Return Merchandise Authorization) Number to be placed below our address / returns label.

7.8 We will refund your money within 30 days.

7.9 This paragraph does not affect your rights in the event that the Goods are faulty.

8 Foreign taxes, duties and import restrictions - Back to Top

8.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

8.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

9 Return, refund and exchange - Back to Top

9.1 Returns must be made with a completed returns form. These can be downloaded from the bottom of this page. You must email returns@hihairextension.com and request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number you will pay a £10 administration fee to cover the extra work involved in processing your return.

9.2 In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery.

9.3 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.

9.4 If any products are faulty or defective, they must be returned to us within 7 (seven) days. We shall replace the products free of charge and redeliver them to you at our own cost.

9.5 If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property. We shall refund the price paid, by you to us for the products, to you. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.

9.6 We want you be happy with your purchase and should for any reason you not be completely satisfied with your product please notify us immediately through our easy online returns system and return the product to us within 7 (seven) days in its original packaging. In accordance with the Distance Selling Regulations, we wish to offer you an easy returns policy that is fair and easy so we ask that you return any product as you would have received it, in full packaging, un-opened and in no way worn.

9.7 When using our easy online returns system, we will give you a unique returns number (RMA), should any item be returned without an RMA, it will be declined and returned to you at your own cost. Once you have your RMA number you can return the product to us at your own expense within 7 (seven) days of receipt delivery. Our Refund policy is in accordance with the Distance Selling Regulations which stipulate you have the right to a refund by returning the product to us within 7 (seven) days with the product in a re-sellable condition. The item whilst in your care must not be damaged or show any sign of being worn. Should the item be returned in breach of these conditions, you will not be given a refund and may be liable for re-packaging or product replacement costs.

9.8 When returning your item you must take care to send it within 7 (seven) days of receipt of delivery and send by a reputable courier service to ensure the safe delivery of the returned product. A courier will provide you with insurance and a tracking number should any delivery dispute arise. Should an item not be sent by a courier service, we will not be held liable and will only refund items that have arrived with us by a tracked courier service. This is in accordance to the Distance Selling Regulations which state that the product is in your care until it arrives back with us.

9.9 Should you wish to exchange your product for a different colour, please use our easy online returns system but state you wish for an exchange. Return the item to us under the same conditions as that for a refund and we will send the new product to you at your expense as soon as we can.

10 Disclaimers - Back to Top

10.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

10.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

10.3 We give no warranty and make no representation, express or implied, as to:

10.3.1 the adequacy or appropriateness of the Goods for your purpose;

10.3.2 the truth of any Content on Our Website published by someone other than us;

10.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;

10.3.4 Compatibility of Our Website with your equipment, software or telecommunications connection.

10.4 [Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.]

10.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

10.6 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

10.7 The above two sub paragraphs do not apply to a claim for personal injury.

11 Content and Intellectual Property Rights - Back to Top

11.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

11.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.

11.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

11.4 You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.

11.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

12 Your email address - Back to Top

12.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

12.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

12.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

13 Your Material - Back to Top

13.1 If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.

13.2 You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.

13.3 You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.

13.4 You represent and warrant that:

13.4.1 you own the rights to all of the Material that you post;

13.4.2 any fact stated in your Material is accurate;

14 System Security - Back to Top

14.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

14.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

14.3 You may not use any software tool for the purpose of extracting data from our website.

14.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

15 Acceptable use Policy - Back to Top

As a condition of your use of Our Website, you agree to comply with these provisions:

15.1 You will not use or allow anyone else to use the Web Site to post or otherwise publish:

15.1.1 copyright works;

15.1.2 commercial audio, video or music files;

15.1.3 any Material which violates the law of any established jurisdiction;

15.1.4 unlicensed software;

15.1.5 software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing;

15.1.6 links to any of the material specified in this paragraph;

15.1.7 pornographic Material;

15.1.8 any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.

15.2 You will not use the Services for spamming. Spamming includes, but is not limited to:

15.2.1 The bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;

15.2.2 The sending of junk mail;

15.2.3 The use of distribution lists that include people who have not given specific permission to be included in such distribution process;

15.2.4 Excessive and repeated posting off-topic messages to newsgroups;

15.2.5 Excessive and repeated cross-posting;

15.2.6 Email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;

15.2.7 The emailing of age inappropriate communications or content to anyone under the age of 18.

16 Indemnity - Back to Top

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

17 Miscellaneous provisions - Back to Top

17.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

17.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

17.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

17.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

17.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

17.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

17.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

17.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

18 Return Form (Exchange Form) - Back to Top

PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.
All links will open in new windows. If you require text versions of any PDF documents you can find conversion tools online at Adobe's website.

Click Here for Adobe's online PDF conversion website

Click Here to Download a PDF Return Form (Exchange Form)

To obtain a returns number please email: returns@hihairextension.com